At 12bet malaysia, your privacy is never an afterthought. We take seriously our responsibility to protect every piece of personal information you entrust to us — and this document explains clearly how we do that.
We use a layered approach to ensure your personal data remains secure and is only used for purposes you have consented to.
All data transmitted between your device and the 12bet malaysia servers is protected by 256-bit SSL encryption — the same security technology used by leading financial institutions and banks worldwide.
Your personal data is stored on fully secured servers with strict access controls. Only staff with specific authorisation can access player personal information, and every access is logged and monitored.
You are in control of your own data — you can access, update, or request deletion of your personal information at any time through your account settings or by contacting our customer support.
12bet malaysia does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely for platform operations and regulatory compliance.
The 12bet malaysia security team monitors our systems 24/7 to detect and prevent unauthorised access attempts, cyberattacks, and any suspicious activity that could compromise player data security.
The 12bet malaysia privacy policy is designed in alignment with Malaysia's Personal Data Protection Act 2010 (PDPA) — ensuring your rights as a Malaysian user are protected under the local legal framework.
This Privacy Policy explains how 12bet malaysia ("we", "the platform") collects, uses, stores, discloses, and protects personal information provided by users ("you", "the player") when using our platform — including the website, mobile app, and all related services.
Your privacy is our priority. We are committed to handling your personal data with the highest level of care, diligence, and transparency. This document is written in plain language so you can make informed decisions about the information you share with us.
By registering or using the 12bet malaysia platform, you agree to the terms of this Privacy Policy. Please read this document carefully and contact our support team if anything is unclear.
The following are the types of personal information we collect from 12bet malaysia players:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number, photo | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Payment method details, deposit and withdrawal records | Mandatory |
| Technical Data | IP address, device type, web browser, login session data | Automatic |
| Activity Data | Game records, betting history, account performance | Automatic |
| Communication Data | Customer support chat records, emails, feedback | Specific circumstances |
Data Minimisation Principle: 12bet malaysia only collects data that is strictly necessary to operate our services. We do not collect excessive or irrelevant information.
We collect your personal data through the following means:
In certain cases, we may receive data from the payment processors you use to verify transactions, or from third-party identity verification agents we engage to complete your KYC process.
The personal data you provide to 12bet malaysia is used for the following legitimate and specific purposes:
We will not use your data for any purpose other than those stated above without first obtaining your consent.
12bet malaysia does not sell your personal data to any party. However, we may share your data with certain parties for legitimate operational purposes:
We share necessary data with third-party service providers who help us operate the platform — including payment processors, KYC service providers, cloud hosting, and IT infrastructure providers. All such providers are bound by strict confidentiality agreements.
We will disclose data to gambling regulatory bodies, law enforcement authorities, or financial crime prevention agencies when required by law or a valid court order.
In cases of suspected fraud or platform abuse, we reserve the right to share relevant information with the appropriate authorities for further action.
Our Commitment: We have never and will never sell, rent, or trade your personal data for third-party marketing purposes. Your data is not used to benefit anyone beyond operating this platform for your benefit.
12bet malaysia implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, damage, or accidental disclosure:
While we take all reasonable measures, no security system is 100% guaranteed. In the event of a data breach involving your personal information, we will notify you as promptly as possible in accordance with applicable legal requirements.
The 12bet malaysia platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance.
You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are required for secure platform operation.
We do not use third-party cookies for advertising or data sharing with external advertising networks.
As a 12bet malaysia user residing in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) Malaysia:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of inaccurate or incomplete data in our records.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You may object to the processing of your data for specific purposes such as direct marketing.
You may request that we transmit your data to you in a machine-readable format.
You may request that we restrict the processing of your data in certain valid circumstances.
To exercise any of the above rights, please contact the 12bet malaysia customer support team via live chat on the platform. We will process your request within 30 days of receipt.
12bet malaysia retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal requirements:
When data is no longer needed and there is no legal requirement to retain it, we will securely delete or anonymise it.
The 12bet malaysia platform is strictly for users aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.
If we find that personal data of a minor has been collected, we will take immediate action to delete that data and close the relevant account. If you believe a child has registered an account on our platform, please contact us right away.
Parents & Guardians: If you have concerns that a minor under your care has accessed this platform, please contact our customer support immediately for appropriate action.
12bet malaysia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Whenever a material amendment is made, we will:
Continued use of the 12bet malaysia platform after any amendments take effect constitutes your acceptance of the updated policy.
If you have any questions or concerns, or wish to exercise your privacy rights, you can reach our team through the following:
Our privacy team will address your enquiry within 3–5 business days. For more complex data rights requests, processing may take up to 30 days as provided under PDPA legislation.
Current Version: This Privacy Policy document was last updated in January 2026 and supersedes all previous versions. For information on platform terms of use, please refer to Terms and Conditions us.
Register your account today with full confidence that your personal data is protected to the highest industry standards and in compliance with Malaysia's PDPA.